Computer trail

Wi-Fi & Connectivity

Connection problems are frustrating because the cause can sit in three places: the laptop, the router or the internet service itself. A few quick tests tell you which one to look at first.

These guides work through those tests in order, for Windows and Mac, and cover Bluetooth pairing and the router habits that prevent many problems in the first place.

3 guides in this topic

Before you start

  • Check whether other devices in the home can get online.
  • Have your Wi-Fi network name and password ready.
  • Know where your router is and which lights are normally on.

Guides in Wi-Fi & Connectivity

  1. Bluetooth Not Working on Your Laptop: Pairing and Fixes

    Bluetooth not working on your laptop? Pair headphones, mice and keyboards correctly, and fix devices that won’t connect or keep dropping.

    5 min read

  2. Router Basics: Restarting, Placement and Steadier Home Wi-Fi

    How to restart a router properly, read its lights, place it for better coverage and keep home Wi-Fi secure and steady, explained for beginners.

    5 min read