Contact Us

What you can write to us about

• Corrections: a step or menu that didn’t match what you saw, or something out of date. Please include the page address and your device and operating system (for example, “Windows 11 laptop” or “Mac with macOS Sonoma”).
• Suggestions: a laptop, computer or printer problem we haven’t covered, or a question a guide didn’t answer.
• Accessibility: any part of the site that is hard to use with your device or assistive technology.
• Privacy requests: questions about personal information you have sent us by email. Our Privacy Policy explains how these are handled.

What we can’t help with

GuideRanger is an independent educational website, so we are not able to:

• repair a device, connect to your computer remotely or troubleshoot your specific device one-to-one;
• sell or recommend particular products, ink, software or repair businesses;
• handle warranty claims, returns, account problems or support cases for any manufacturer.

For help with a specific device, contact its manufacturer through the support page on its official website. Be careful with “tech support” pop-ups or calls that say your computer is infected and ask you to phone a number or install software: GuideRanger will never contact you that way.

Before you send

Please don’t include passwords, product keys, payment details or other sensitive information in your email, and don’t send screenshots that show them. We only use what you send to read and reply to your message, as described in our Privacy Policy.